Jenny Oliveros Lao Phillips is the Dean of the School of Business and Law at the University of Saint Joseph (USJ). Prior to her current position, Prof. Phillips was appointed Registrar from 2016 to 2018, and Head of Public Relations Office from 2015 to 2018. She started working as a full-time academic at USJ since 2008. Before joing USJ, Prof. Phillips taught Business English at the Macao Polytechnic Institute, and worked as a Cantonese/English interpreter and translator.
She holds a PhD in Business Administration awarded with the highest honor of summa cum laude from USJ in 2015. And is now a Post-Doctoral researcher at the Faculty of Human Science at the Catholic University of Portugal (UCP Lisbon) working on a research project bridging cognitive science in empathy and literature studies in catharsis focusing on the tragic theatre.
Prof. Phillips was born and educated in Macao. She holds a bachelor degree in Tourism Business Management from the Institute for Tourism Studies, where she also received a higher diploma in Hotel Management and undertook specialised management training in public relations.
She finished her MBA at USJ (IIUM) in 2003 with a thesis on customer satisfaction. Then, diverging from her management studies, she devoted her time in studying literature, and completed an MA dissertation on "The Ritual and the Sacred in Peter Shaffer's Theatre". In 2008, she was awarded a Master of Arts in English Studies (Literature Specialisation) with the highest grade of "Excellent" from the University of Macau.
Prof. Phillips has taught a wide range of courses including: Entrepreneurship, Marketing, Global Strategy, Service Operations, Financing New Enterprises, Creative Writing, and Literature. Her research interests include family business management, social entrepreneurship, organizational behavior and innovation, empathy and catharsis in tragedy and the modern theatre.
She is also a writer and a poet, and was featured at the Macau Literary Festival in 2018. Her first children's novel The Legend of the Chinese Zodiac was published in 2006. Her poems, poetry translations and articles have appeared in Poesia Sino-Occidental, Poetry.com, The Drunken Boat, Poetry Sky, and other publications and local press. She writes a bi-weekly column about local culture and tradition "Made in Macao" in the English newspaper Macau Daily Times . She is also working on her first book of trilingual poems.
Oliveros Lao Phillips, J. (2015 March). Succession of social capital in Chinese family businesses. Proceedings of the 2015 International Conference of Business and Social Sciences. Osaka, Japan. 838-845. ISBN:978-986-89298-7-6
Oliveros Lao Phillips, J. (2017 December). Open Innovation as Means of Building Social Capital. Proceedings of the 2017 Institute of International Business and Governance Conference: Competing in an Innovation-Driven Global Econoy: Institutions, Infrastructures, and Organization Design. The Open University of Hong Kong.
Oliveros Lao Phillips, J., Osoria, A. E., Alves, J. (2018 June). Transgenerational Entrepreneurship in Chinese Family Businesses. Proceedings of the 2018 International Conference of Family Business and Regional Development. London, UK. (Best Paper Award)
Phillips, J.O.L. (2018). Open Innovation as Means of Building Social Capital: A Way to Globalization for Traditional SMEs. Journal of Strategic Innovation and Sustainability. 13 (2): 115-126.
Phillips, J.O.L, Osorio, A., Alves, J. (2018). Transgenerational Entrepreneurship in Chinese Family Businesses: Proposal for a Model of Work-Life Synergy. International Journal of Economics and Management Engineering, 12(6), 748 – 756.
Oliveros Lao, J. (2006). Legend of the Chinese Zodiac. Macao: Association of Stories in Macao.
Oliveros Lao, J. (2006). Snow White?. The University of Macau Jubilee Story Book for Girls and Boys. Macao: The University of Macau.
English and Chinese poems in Chinese-Western Poetry Journal, The University of Macau Poets’ Jubilee Anthology, The Drunken Boat (poems of contemporary poets in China), etc.