Frequently Asked Questions


What is counselling?

Counselling is an interactive and two-way process, in which you will be working with a trained counsellor with evidence-based psychological practices who have the desire and willingness to help you accomplish your individual goals.

We acknowledged that university life is an important transitional period when people tend to experience stress due to academic, career or personal problems, which may interfere with their ability to take full advantage of the educational opportunities before them. Hence, counselling services are here for you to address your concerns, gain self-understanding, and learn effective personal and interpersonal coping strategies in face of these challenges.

Who might benefit from counselling?

The counselling centre offers short-term counselling services to students who may be experiencing a number of emotional and or behavioural difficulties (e.g. loss of interest, mood swings, excessive worry, irritability, negative thoughts, interpersonal conflict, trouble in sleeping and eating etc).

Who are the counsellors?

Ms Helen Lao, MSS. Clinical Psychology.

Our counselling team also consists of visiting counsellors and psychology graduate student interns whose work are supervised by USJ professors in order to ensure the quality of services.

What to be expected in counselling?

There were no magical cures or quick solution to the problem, however, the outcome of counselling is often positive as the matter of fact it depends on how motivated you are in wanting this to happen. The number and frequency of sessions depend on your needs and conditions, as well as the effect you contribute to the process of change. The role of the counsellor is to help in facilitating your emotional experience, which allows you to make congruent and value-oriented decisions.


Counsellors are strictly abided by the code of professional ethics in order to safeguard the benefit and well-being of our clients. No record of clients (student/staff) using counselling service is marked on a transcript, job placement file or administrative file. All personal information shared and discussed within sessions will remain confidential under normal circumstances, except when (1) there is reasonable belief of imminent danger of harm posed to you and/or others, (2) it is subpoenaed by a court, or disclosure is required or authorised by the law.


Are the counselling services Free of Charge?

The Counselling Services are offered free of charge to all USJ students.

What are the available languages?

The Counselling Services can be conducted in: English, Cantonese, Putonghua or Portuguese.

What is the duration of a Counselling Session?

The First intake session can last up to 75 minutes. General Individual session can last up to 50 minutes.

How do I make an appointment?

Interested individuals can make an appointment via email to, or by submitting the Online Appointment Request Form:

English version:
Chinese version:

After submitting, you will receive a booking confirmation via phone or email within the next two working days.

What is the Flow of Service?
  1. Send an email to or click in the online appointment request form
  2. Receive a booking confirmation via phone or email within the next two working days
  3. Screening and Intake Interview
  4. Define session goals
  5. Follow up appointment for sessions

Last Updated: September 6, 2021 at 4:30 pm