Quality assurance and enhancement (QAE) is:
- an ongoing systematic, methodical rigorous, objective, impartial, transparent, evidence-based, expert-informed and benchmarked process requiring documentation, reporting, evaluation and self-evaluation of how effectively a university and its academic, administrative, support and service units are working;
- part of the ongoing development and continuous improvement in the work and operations of the university and its academic, administrative, support and service units;
- the consequence of, and ongoing action planning, development, interventions in, implementation of, monitoring, review and evaluation of planned developments and improvements for each academic, administrative, support and service unit;
- the provision of appropriate training and support to improve QAE and the work and operations of the university and all its units.
Quality assurance and enhancement (QAE) concerns the development, planning, implementation, monitoring, review, evaluation and reporting for continuous improvement and development of all work, procedures and operations of the University and its academic, administrative, support and service units. It is an engine of development, moving beyond accountability to continuous improvement.
‘Quality’ comes in many forms, and the University pursues many types of quality: effectiveness; efficiency; efficacy; impact; excellence; reliability and consistency; meeting internal and external stakeholders’/consumers’/clients’ needs, providing added value; fitness of and for purpose; meeting objectives and intended outcomes; conformance to specifications; and enriching all the work of the University to fulfil its mission.